Garnell are one of the industry leaders when it comes to providing and managing hosted systems.
Our account managers are typically selected from an IT or business background, each account is not only appointed a dedicated field account manager, but also named personnel within our customer service team with clear escalation procedures to deal with any complex service issues and assured of qualified and experienced personnel to handle all eventualities.
We find one of the most frustrating issues that client’s experience is dealing with competitor’s service staff, who often lack any responsibility.
Having an awareness of such, all Garnell staff undergo extensive industry and CRM training and take total “ownership of problems” from the very first telephone call. Even if a third party is required to assist, the first point of contact that you make within Garnell’s customer service and account management teams will oversee any matter, until total resolution.