University of Surrey
The University were on generic tariffs and found they had little visibility of true costs and rising out of bundle charges.
Garnell were able to carry out a full analysis of the University’s 500+ users and put forward a full cost saving solution. The University didn’t even have to switch network but through Garnell’s proactive recommendations, they are predicted to make savings of over £100,000 over the next 2 years.
The University had dealt directly with EE for their mobile fleet, but they found this to be inefficient. Network account managers were frequently replaced, call queues to customer service took time and management man-hours were consuming.
The University now benefit from Garnell’s in-house customer service team. Surrey IT staff are able to call directly into Garnell’s experienced team for anything from sim replacement requests to tech support.
Surrey University are supported by their own dedicated Garnell Account Manager. The Account Manager meets quarterly with the University to present usage analysis and provide continued cost-saving recommendations. Garnell’s Account Managers are part of our award-winning team who allow our clients to reduce admin time and work more efficiently.