Why?
Mobility & Data
Cost Savings
Dedicated Account Management
Improved Management Control
On-line Tools
Equipment Subsidies
Flexibility
Reduce Land to Mobile Call Costs

Dedicated Account Management

Our account managers are typically selected from an IT or business background, each account is no only appointed a dedicated field account manager, but also named personnel within our customer service team with clear escalation procedures to deal with any complex service issues and assure of qualified and experienced personnel to handle all eventualities.

We find one of the most frustrating issues that client’s experience is dealing with competitor’s service staff, who often lack any responsibility.

Having an awareness of such, all Garnell staff undergo extensive industry and CRM training and take total “ownership of problems” from the very first telephone call. Even if a third party is required to assist, the first point of contact that you make within Garnell’s customer service and account management team will oversee any matter, until total resolution.